Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
At loraqenivax, we collect information in several ways to provide you with our money mindset development services. Understanding what we collect helps you make informed decisions about sharing your personal information with us.
When you visit our website or use our digital services, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, and interaction patterns with our content.
| Data Type | Collection Method | Purpose | Retention Period |
|---|---|---|---|
| Contact Information | Registration Forms | Service Delivery & Communication | 7 years after last contact |
| Payment Details | Secure Payment Gateway | Transaction Processing | 7 years (legal requirement) |
| Website Analytics | Cookies & Tracking | Service Improvement | 26 months maximum |
| Program Progress | Learning Platform | Personalized Experience | Duration of enrollment + 2 years |
We use your personal information for legitimate business purposes that directly relate to providing you with financial mindset development services. Our use of your data is always proportionate and relevant to these purposes.
We use your information to deliver our programs, process payments, provide customer support, and communicate important updates about your enrollment.
Your data helps us customize your learning experience, recommend relevant content, and track your progress through our financial mindset programs.
We use your contact information to send program materials, respond to inquiries, and share relevant educational content that supports your financial growth.
Anonymous usage data helps us improve our website, develop better content, and enhance the overall user experience for all participants.
Marketing Communications: We only send marketing emails to people who have specifically opted in to receive them. You can unsubscribe at any time using the link in every email or by contacting us directly.
loraqenivax does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in specific circumstances outlined below, and always with appropriate safeguards in place.
We work with carefully selected service providers who help us deliver our programs and maintain our platform. These include payment processors, email service providers, learning management system hosts, and customer support tools. All service providers are contractually required to protect your information and use it only for the specific services they provide to us.
We may disclose your information if required by Australian law, court order, or government request. We may also share information to protect our rights, prevent fraud, or ensure the safety of our users and the public.
In the unlikely event that loraqenivax is sold, merged, or acquired, your information may be transferred as part of that transaction. We would notify you via email and our website before any such transfer occurs.
Under Australian privacy legislation, including the Privacy Act 1988, you have several important rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request.
If you notice any errors in your personal information, we'll correct them promptly at no charge. You can update most information directly through your account dashboard.
You can ask us to delete your personal information, subject to certain legal and contractual obligations. We'll explain any limitations that might apply to your specific situation.
You can ask us to limit how we use your information in certain circumstances, such as when you're disputing the accuracy of your data or the lawfulness of our processing.
Exercising Your Rights: To make any privacy-related requests, email us at contact@loraqenivax.com with "Privacy Request" in the subject line. We'll respond within 30 days and may need to verify your identity before processing certain requests.
We take the security of your personal information seriously and have implemented comprehensive technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Access to your personal information is strictly limited to authorized personnel who need it to perform their job functions. All staff undergo privacy training and sign confidentiality agreements. We regularly review and update our security policies to address emerging threats and maintain best practices.
In the unlikely event of a data breach that could affect your privacy, we'll notify you and relevant authorities within 72 hours as required by law. Our incident response plan includes immediate containment, thorough investigation, and implementation of additional safeguards to prevent similar occurrences.
While loraqenivax primarily operates within Australia, some of our trusted service providers may process your data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information.
Any international transfers of your personal information are governed by standard contractual clauses approved by privacy authorities, or occur to countries with adequacy decisions recognizing their privacy protection standards. We regularly review these arrangements to ensure your data remains protected regardless of where it's processed.
If you prefer that your data remains within Australia, please contact us to discuss alternative arrangements. While this may limit some features of our service, we'll work with you to find suitable solutions that respect your preferences.
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Understanding how these technologies work helps you make informed decisions about your privacy settings.
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. Our cookie banner allows you to accept or decline non-essential cookies, and you can update these preferences at any time through the link in our website footer.
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your information, we securely delete it using industry-standard data destruction methods. This includes overwriting storage media and destroying physical documents containing personal information.
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through multiple channels to ensure you're aware of how these changes might affect you.
For material changes that could significantly impact your privacy rights, we'll send email notifications to all active users at least 30 days before the changes take effect. We'll also post prominent notices on our website and update the "Last Updated" date at the top of this policy.
By continuing to use our services after policy changes take effect, you're agreeing to the updated terms. If you disagree with any changes, you can exercise your rights to restrict processing or delete your account before the new policy becomes effective.
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, our dedicated privacy team is here to help.
We aim to respond to all privacy inquiries within 5 business days and resolve most requests within 30 days.